Petinoza — Frequently Asked Questions

1. Where does Petinoza ship?

Petinoza currently ships to customers within the United States.

At this time, we do not offer international shipping.

2. How much does shipping cost?

We offer free standard shipping on eligible orders within the United States.

No standard shipping charge is added to eligible orders at checkout.

3. How long does shipping take?

Orders are generally processed within 1–3 business days.

After processing, standard shipping generally takes approximately 5–8 business days.

The estimated total delivery timeframe, including processing, is approximately 6–11 business days.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, high shipping volumes, or other circumstances outside our control.

4. Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active after the shipping confirmation is sent.

5. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@petinoza.com.

We will make reasonable efforts to accommodate requests before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation or changes may no longer be possible.

6. Can I return an item if I change my mind?

Yes. Eligible new and unused products may be returned within 30 days of delivery, including returns due to:

• Change of mind
• Personal preference
• Wrong product ordered
• Wrong size or variation
• No longer wanting the product

The product must be in its original condition. Original packaging and accessories should be included where applicable.

The customer is responsible for return shipping costs for these types of returns.

7. How do I request a return?

Contact us at support@petinoza.com within 30 days of delivery.

Please provide your order number and the reason for your return.

Do not send the product back until you receive return instructions from Petinoza.

Approved returns must be returned by mail using the instructions we provide.

8. What condition must a returned product be in?

Returned products should be:

• New and unused
• In their original condition
• Returned with original packaging and accessories where applicable

A return may not be accepted if the product has been used, damaged after delivery, or is missing required components.

9. Who pays for return shipping?

For returns caused by:

• Change of mind
• Personal preference
• Wrong product ordered
• Wrong size or variation

the customer is responsible for return shipping costs.

If a product is damaged, defective, incorrect, or the result of an error by Petinoza, we will review the situation and provide the appropriate resolution.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 30 days of delivery.

Please provide your order number and clear photos or videos of the damaged product and packaging when appropriate.

We will review the issue and provide an appropriate resolution.

11. What if I receive the wrong product?

If you receive a product that is different from what you ordered, please contact us within 30 days of delivery at support@petinoza.com.

Depending on the circumstances, we may offer a replacement or refund.

12. What if an item is missing from my order?

If an item is missing from your order, please contact us at support@petinoza.com with your order number and available tracking information.

We will review the order and shipment details and help resolve the issue.

13. When will I receive my refund?

After an approved return has been received and inspected, Petinoza will process the refund to your original payment method within 7 business days.

Your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

14. Do you charge a restocking fee?

No. Petinoza does not charge a restocking fee for eligible returns.

15. Do you offer exchanges?

Petinoza does not offer standard product exchanges.

However, if you receive a damaged, defective, or incorrect product, we may offer a replacement or refund depending on the circumstances and product availability.

16. What happens if my package shows as delivered but I cannot find it?

First, check around your delivery location and with household members or neighbors.

If you still cannot locate the package, contact us at support@petinoza.com with your order number and tracking information.

We will review the shipment details and help determine the appropriate next steps.

17. What if my order is delayed?

Delivery times are estimates and may occasionally be affected by weather, carrier delays, holidays, high shipping volumes, or other circumstances outside our control.

If your order has not arrived within the estimated 6–11 business day timeframe, please contact us at support@petinoza.com with your order number and tracking information.

We will review the shipment status and assist you.

18. How can I contact Petinoza?

You can contact us through:

Email: support@petinoza.com
Phone: +1 (843) 701-1191

Address:
246 Parkside Ave
Brooklyn, NY 11226
United States

Website: Petinoza.com